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Client Satisfaction Survey

As a valued client, we are very interested in hearing what you think and how you feel about the service we are currently providing.

In order to help us understand what is working well and what areas need work, but most importantly how we can improve on providing a better overall service to you, so that you will want to continue to rely on us for legal or financial representation.

Your ratings are anonymous and will simply be averaged with other ratings received.

The questionnaire should only take you a minute to complete.

We believe that as a result of your participation we may continue to provide you and our other clients with the best possible service we can.

Smith Law Partnership would like to take this opportunity to thank you for taking the time to complete the Client Satisfaction Survey.

 How do you rate the service received: 1-5 (5 being excellent)
How easy was it to speak to/contact the fee earner?
Was it value for money?
Was the timescale acceptable from start to finish?
 Would you use us again?
Yes No  
Are you aware of the other services we provide in the firm?
Yes No  
 Would you recommend us?
Yes No  
 Any other commment? (we value your opinion)
 Name (if you wish)
 Email address:
 Dept/Matter Description
 Would you like to receive our Newsletter?

Yes No

 

phone us 01376 321311

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